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Our standards

Same standards. Familiar professionals. Zero coordination stress

Premium is not a fragrance — it is consistency. These are the standards behind every visit, stated plainly so you can hold us to them.

Effortless communication

Concierge support in English, Portuguese, Russian and Ukrainian.

  • Book, reschedule and ask questions in your own language
  • One point of contact, not a rotating call centre
  • Clear written confirmations for every visit

Consistent people

A main professional or a settled team for recurring clients, so your home is looked after by someone who knows it.

  • A main professional assigned to your home
  • The same familiar face whenever possible
  • A briefed colleague on the same checklist when a cover is needed

Clear standards

A detailed, published checklist for every service — no vague promises about what "clean" means.

  • A room-by-room checklist you can read before booking
  • The same standard applied on every visit
  • The exact scope confirmed in your estimate

Discreet and trusted

Professionals selected with care and a strict protocol for keys, access codes and your personal space.

  • Identity and references checked before anyone joins
  • Keys and access codes recorded and stored securely
  • Respect for your privacy and personal space, always

Quality you can see

A digital report after each visit, photos only with your consent and manager oversight of the standard.

  • A report of the areas cleaned and add-ons done
  • Photos taken and shared only with your consent
  • Manager oversight to keep the standard consistent

We solve the issue

A clear guarantee: if something is missed, tell us within our stated window and we return to put it right.

  • A published window to report anything missed
  • We return to fix it at no extra charge
  • Every issue logged so it does not happen twice
A familiar professional, not a random marketplace match

How we select and support our team

The word "vetted" means nothing on its own. Here is what we actually check and how we keep the standard high.

01

Selection

We verify identity and references, review relevant experience and meet every professional before they join. We do not send strangers from an open marketplace.

02

Training

New professionals are trained on our published checklists, products and equipment, and on how we treat a client’s home and privacy.

03

Supervision

A manager oversees quality, reviews reports and follows up on any issue, so the standard does not depend on one person having a good day.

04

Assignment

Recurring clients are matched with a main professional who stays on their home, building familiarity with the space and its details.

05

When a cover is needed

If your professional is unavailable, a briefed colleague follows the same published checklist, so the visit meets the same standard.

How we handle keys and access

Access to your home is treated as a serious responsibility, with a strict protocol at every step.

  • Keys and access codes are recorded and stored securely
  • They are shared only with your assigned professional
  • Access follows an agreed protocol you set with us
  • We can work while you are away or abroad, with updates after each visit

Photos and your consent

Any photos in your service report are taken and shared only with your consent. Your home is never photographed for marketing without explicit permission, and you can decline photos entirely at any time.

A clear guarantee: if something is missed, tell us within our stated window and we return to put it right.

Experience the standard

Get an estimate and see the difference consistency makes.