Terms of service

Who we are

Cleaning Point ("we", "us") provides premium home cleaning and residence care in Lisbon, Portugal. You can reach us at hello@cleaningpoint.net for any question about these terms or our services.

Our services

We provide recurring home cleaning, deep cleaning, move-in and move-out cleaning, post-renovation cleaning, residence care and related add-on services. What each service includes is defined by our published cleaning checklist for that service type.

For move-in and move-out cleans we commit to delivering the condition described in the published checklist. We do not guarantee outcomes outside our control, such as the return of a rental deposit.

Estimates and booking

Prices shown on the website are from-prices for typical homes. An estimate becomes binding only when we confirm a fixed quote for your specific home, in writing, after reviewing the information you give us.

A booking is confirmed once we agree a date and time with you in writing (including email or WhatsApp). We may decline or reschedule a booking when we cannot staff it to our standards; in that case we tell you as early as possible.

Pricing and payment

All prices are in euro and include VAT unless stated otherwise. Payment terms (per visit or monthly) are agreed with you when we confirm your quote.

If a home requires materially more work than described when the estimate was made — for example a different size or condition — we will tell you before starting and agree any price change with you first.

Access to your home

You can be present during the visit or give us access another way (keys, concierge, smart lock). Keys are stored coded, never labelled with an address, and handled only by the professionals assigned to your home.

If we cannot access the home at the agreed time and cannot reach you within 30 minutes, the visit counts as a late cancellation.

Rescheduling and cancellations

You can reschedule or cancel a visit free of charge up to 24 hours before the agreed start time. Cancellations within 24 hours, or a visit we cannot start because access was not provided, may be charged up to the full price of the visit.

If we have to cancel a visit, we offer you the next available slot that suits you, and you are never charged for visits that did not happen because of us.

Quality and complaints

Every visit is delivered against our published quality standards and checklist. If something does not meet them, tell us within 48 hours of the visit and we will return to fix it at no cost, or credit the affected part of the service.

Liability and insurance

Our work is covered by liability insurance for damage caused by our professionals during a visit. Report any damage within 48 hours of the visit so we can resolve it quickly.

We are not liable for pre-existing damage, normal wear, or damage caused by defective fittings we were not warned about. Nothing in these terms limits liability that cannot be limited under Portuguese law.

Your account

You can create an account with your email address or by signing in with Google. You are responsible for keeping access to your account secure and for the accuracy of the details you give us.

We may suspend or close an account used fraudulently or abusively. You can ask us to delete your account at any time.

Changes to these terms

We may update these terms as our services evolve. The current version is always published on this page with its date. Material changes that affect an active engagement are communicated to you before they apply.

Governing law

These terms are governed by Portuguese law. Any dispute that we cannot resolve together is subject to the courts of Lisbon, Portugal, without prejudice to mandatory consumer protection rules. Consumers may also use the EU online dispute resolution platform.

Contact

Questions about these terms: hello@cleaningpoint.net.